Looking "Tour Ready"

Operating Procedure

 

Our goal is to look our very best at all times. We never know when a customer/potential customer will stop in for a visit/tour. We must put our best foot forward at all times and be sure to keep our facility clean and ‘tour ready’.

Exterior

  • Make sure all debris in parking lot and in front of the building is picked up.

  • Water the plants, pull weeds, sweep outside entrance.

  • Vestibule

  • Sweep, mop, dust as needed.

  • Wash windows/doors; make sure they are fingerprint/debris free.

  • Replace any old/damaged signs on windows/bulletin board.

Lobby

  • Counters should be cleaned and organized; nothing laying around on floor or anywhere in eyes view.

  • Doors, walls and furniture should be clean at all times.

  • Sweep and mop throughout the day as needed.

  • Make sure all retail shelves/walls are dusted and organized; replenish as needed.

Grooming

  • Grooming Room should be as neat and tidy as possible during working hours.

Laundry Room

  • Floors should be swept and mopped as needed.

  • Sinks clean and dirt and food free.

  • Window sill empty and dusted; window washed.

  • Bedding should be neat and organized by size.

  • Pet items brought back to rooms when cleaned.

  • Dishes should be cleaned and dried promptly. (refer to SOP on dishwashing)

Kitchen

  • Sink, stove and counters should be clean and organized and free of dishes/food/papers.

  • Swept and mopped as needed throughout the day.

  • Food carts wiped down after each use.

Outside Greens

  • Clear of poop - must be picked up immediately; clear of pet toys, leaves and debris.

  • Free of bottles/cleaning supplies.

  • Poop buckets are emptied daily; more if needed.

  • Walls, fencing, doors, windows cleaned; misc. toys picked up.

East/West

  • Make sure they are cleaned every day, clear of cleaning supplies, clutter, water jugs out of view.

  • Empty baskets with bags, garbage, etc.

  • Outside runs clean/organize as needed.

  • Refer to East/West SOP.

Cat Room

  • Make sure departure rooms are cleaned asap.

  • Make sure no food, bags or garbage on counters/floors; everything clean and clear.

  • Sweep/vacuum cat tree.

  • Sweep/mop the floor as needed.

  • Refer to cat room SOP.

Bathrooms

  • Clean both bathrooms daily and throughout the day as needed.

  • Wash toilets, sink, mirrors, paper towel holder, etc.

  • Wash walls as needed.

  • Sweep/mop floors daily or as needed.

  • Empty trash daily.

  • Make sure toilet paper/paper towels are full.

  • Refer to bathroom cleaning SOP.

 

Luxury Hallways

 

  • Make sure all departure rooms are cleaned during shift.

  • There should be a kuranda bed with proper bedding in every room.

  • Make sure all rooms have bowls.

  • Hallways should be clear and free of debris.

  • Sweep/mop throughout the day as needed.

  • Refer to Luxury SOP.

Mini Mansions

  • Make sure all departure rooms are cleaned during shift

  • No debris on floor or on top of mini mansions

  • Floors should be swept and mopped and as needed

  • Windows/doors should be clean and hair free

  • Walls/trim wiped down as needed

  • Refer to Mini Mansion SOP.