Understanding Store Credit and Deposits

Overview

Store Credit

• A Store Credit is a type of discount. You can think of it as a balance they can use on their account, like a gift card.
• Once a Store Credit has been added to a Client's account, it can be applied to an Invoice at check-out, either on the same day it was added or on the future date.
• Store Credits CANNOT be exchanged for money.  They have no "cash value".

Deposits:

A Deposit is a pre-payment by a Client. 

FULL PAYMENT MUST BE COLLECTED when the Deposit is added to the Client's reservation. A $50 deposit MUST be taken for each boarding reservation, one deposit per family. 

A Deposit has a monetary value. It can be refunded.

• Deposits are only required for boarding reservations. 
• A client can put a deposit down for a grooming or daycare reservation if wanted, but it is not necessary. 

Deposit Policy:

• In the event the client needs to change plans, we ask that they notify us two weeks prior to the reservation during peak times or three days prior during non-peak times. 
• With management approval, we can refund the deposit past our deposit policy if the customer experiences something out of their control. 

Pre-Payments: 

• Pre-payments function just like deposits. You can add Pre-Payments by opening up the invoice for the reservation. Use the "Apply Payment" button to add a Pre-Payment.

The uses for Pre-Payments can be:

• If a customer wants to put down a deposit more than the standard $50 for their reservation. 
• If a customer wants to pay for their service or reservation before check out. (Keep in mind we DO NOT give totals for boarding stays before checkout, and they cannot completely pay for their boarding reservation in advance, since there are a myriad of factors that can change the total price of the reservation before the pet leaves.)
• When a pet stays for extended lengths of time, we charge their card on file every week and apply a pre-payment to their reservation.