Taking a Message

Operating Procedure

This procedure will outline how to leave a great message for someone, and make sure important messages are responded to in a timely manner.

Taking a Message

If someone calls and is asking for someone who is unavailable, you must take a message for them. Write on the phone message book sheet:

• Who the call is for
• Today's date and time
• Name of person calling and if applicable, what company they are calling from
• The caller's phone number
• Why they are calling
• Be sure to sign your name at the bottom of the sheet.

PLEASE GIVE THE MESSAGE TO THE PERSON AS SOON AS POSSIBLE. If the person is unavailable, please text them a picture of the message book sheet.