Late Checkout Fees

Policy & Operating Procedure

 

Overnight Lodging Guests are allowed to depart before 11:00 AM with no additional fees. Lodging Guests that check out after 11:00 AM are assessed a late departure fee, which is the cost of one nightly lodging rate. This fee will automatically appear on the invoice during a departure after 11:00 AM.

 

THE FRONT DESK IS RESPONSIBLE FOR: Waiving the late checkout fee if they have a bath or grooming service. If they have a bath or grooming service, late checkout is waived until 3:00 PM, or 5:00 PM if it is Sunday.

Late checkout: Cost of one nightly lodging rate, will be charged:

 

Normal:  If has Bath or Groom on departure day:

After 11:00AM

After 3:00PM*

5:00PM on Sundays

HOW TO WAIVE LATE CHECKOUT:

  1. Once item is in cart, start by seeing what the nightly lodging rate is. Click the arrow next to where it says "Reservation For [Pet's Name]" to locate this.
  2. If the departure day is a peak date, add both the nightly lodging rate listed and the peak charge, which is an additional $10 together to get a total late checkout fee. (Example: if the rate says $59.95, and it is a peak date, add $10 to get $69.95).
  3. Add an open line item: Use the 'Waive Late Checkout | Grooming Service' and enter in the lodging price you discovered in step 2. (Make sure it is a negative price)
  1. Add the discount to the cart, and proceed to the next steps of the checkout process.