Front_Desk_Receives_Inquiry_and_the_Reservation_Specialist_in_Unavailable

Front Desk Receives Inquiry and the Reservation Specialist in Unavailable

Operating Procedure

Phone Script:

Customer: “Can I get a price?" "Do you have availability?"

Front Desk: "Our welcoming staff is currently helping another customer and will be happy to get back to you as soon as possible. They will be able to provide you with all the information you need including pricing and availability. What is the best number to reach you? What is the best time to reach you?"

Immediately write a note for a follow-up call for a reservation specialist:

Write down:

Client's phone number
Best time to reach the client
Client's first Name
Your initials
Today's date and time

Securely place the note on the reservation specialist's desk.

ALL PHONE CALLS MUST BE RETURNED BY THE END OF DAY. Management approval is necessary if this cannot be done.