Bad Words & Better Replacements
Overview
It is imperative to paint a positive picture of our exceptional care by choosing the right words. This overview will outline words that should never be used, and better replacements for them.
| "Bad" Word | > Instead, use: | Better Replacement |
| No (Your'e Wrong) | > Instead, use: | Actually |
| No (Can't/Won't) | > Instead, use: | Wish we could |
| Problem/Trouble | > Instead, use: | Questions |
| Kennel | > Instead, use: | Sleeping Area/Lodging Area |
| Cage | > Instead, use: | Suite/Enclosure |
| Boarding | > Instead, use: | Lodging/Overnight Accomodations |
| Picky Eater | > Instead, use: | Selective, nibbler |
| Kennel Cough | > Instead, use: | Canine Cough |
| Isolation | > Instead, use: | Private Area |
| Price Increase | > Instead, use: | Price Adjustments |
| Calm Down | > Instead, use: | I'm sure I can help |
| Fixed | > Instead, use: | Neutered/Spayed |
| Stress | > Instead, use: | Sensitive |
| Thanks | > Instead, use: | Thank you |
| Out of Control Dog | > Instead, use: | Challenging |
| Shots | > Instead, use: | Vaccinations |
| Can't | > Instead, use: | What we can do |
| Well | > Instead, use: | Don't say it! |
| Huh? | > Instead, use: | Excuse me |
| Ward | > Instead, use: | Wing |
| Fat | > Instead, use: | Spoiled/Pampered |
| Hyper | > Instead, use: | Energetic |
| Cancelation | > Instead, use: | Opening |
| Fine | > Instead, use: | Great, I'm Terrific, Excellent! |
| Ok, Yeah, Yes | > Instead, use: | Absolutely, Certainly, My Pleasure, Of Course, I'd Be Happy To |